We have refunded your money to the bank account linked to the debit card you provided.
If we don’t have account details on file then we will have been trying to contact you to arrange your refund. Please contact us asap to arrange this.
As previously notified, if your balance was less then £10, we have now donated it to Age UK and Barnardo’s. You retain the right to a refund should you contact us now or in the future.
If you have any questions about your account please call us on 0800 086 8038 or 0203 695 1826 (opening hours are Monday to Friday, 9am to 5pm).
The Help Desk telephone lines will close permanently at 5pm on 14/07/2017, after which time, the only way to contact KiTTi is by sending an email to firstname.lastname@example.org
If you previously contributed to someone else’s KiTTi and you have a question about it, please contact the KiTTi account owner.
The KiTTi Team